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Knowhow - IT and Technology Help

Knowhow is the award-winning end-to-end services brand supporting Currys PC World. Knowhow strives to better serve customers throughout the lifetime of their products and to help them get the best from their technology. Services include delivery and installation, set-up, repairs and protect.

This article series will be introducing new technologies as well as helping us enjoy and make the most of new products for years to come.

Knowhow No. 16

These days, our mobile phones have more options and menus than a fine dining restaurant. When presented with such a cornucopia of settings it can be hard to know what’s best to choose. Some things are fairly self-explanatory, but when you get to selections like "data roaming" it can be like reading a foreign language.

The phone doesn’t explain the more technical terms it uses, so what can you do? It’s like being in a bistro where all the dishes are described in French; go for the wrong thing and you’ll end up with Ris de Veau when you wanted Entrecôte et Frites. When it comes to data roaming, we’ll serve up all the information you need in bite-sized chunks.

What does data roaming mean on my mobile phone?


The Knowhow

If you are out of an area where your mobile phone network has a signal, your phone will roam to find another network to allow you to connect to other service providers to make use your phone to make calls, send texts etc. This is most likely to be when you are abroad. "Data roaming" refers to your phone's connection to the internet with another provider if you have a Smart phone with access to mobile apps and web browsing.

Your mobile network can make substantial charges for roaming to another network so make sure you understand how much you will need to pay to make calls before you travel. However, data roaming charges for accessing the internet will be especially high and you could find yourself landed with an enormous bill without realising it.

When using your phone abroad, you can minimise the costs of data roaming charges using the following techniques:

  • Make sure the "data roaming" option is turned off and only switch it back on again when you absolutely need it, for example when you want to pick up your emails. Your phone's user guide will show you how to do this.
  • Turn off any mail or application "push" settings as an added precaution
  • Only use an available Wi-Fi network to access the internet when you are abroad to avoid charges. Your service provider will not charge you for data downloaded this way as it is the owner of the network that pays; for example if you use Wi-Fi access from a cafe or hotel. You will usually need to ask for the password for access and then connect to the Wi-Fi network via the network settings on your phone.
  • You may be charged a small fee for using a Wi-Fi a network. The proprietor will inform you of this when you ask for the password to connect
  • If you need to use your phone a lot while you are abroad, ask your mobile service provider about any packages they offer for users travelling abroad.

Using these tips will let you enjoy your time away knowing the final bill will be easy to digest and won’t contain any unexpected extras.

Always refer to the manufacturer’s manual for specific details.

 

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