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Planning Retirement Online

You can do IT in later life

October 2006

You can do IT is a regular feature of aimed at trying to help laterlife visitors make the most of Information Technology on or off the web. 

Jackie Sherman who runs the You can do IT Question & Answer section is an IT trainer and author. Jackie has spent her career in education and specialises in teaching IT to adults. Her courses for adults include such topics as MS Office, the Internet, e-mail and basic web page authoring.  

Jackie has also written several books - you can find more details about these by clicking here. Jackie has also been running a course specifically for over 50s.

Via Jackie aims to particularly help those new to IT and the web to build up knowledge and confidence, so no question is too basic. At the same time she will cover Q&As for the more experienced user. 

So if you would like to ask a question of Jackie, or if you have discovered something which may be of interest to others in making the most of the web, then she would love to hear about that too. Why not email her




Q: I want to play CDs but my computer now seems to have no sound. How do I get it back?

A: What often happens is that sound is muted by accident. If you are sure you have a sound card and everything is plugged in as normal, open the Control Panel from the Start menu and select Sounds and Audio Devices.



Click the Volume tab and take off the tick in the Mute checkbox before clicking OK.



Q: What is the best way to produce a number of documents that are slightly different from each other, without typing them new each time? I use "Save As" but occasionally have replaced the original with a new version by mistake.

A: There are two different methods you can use to keep a basic document intact when creating new versions.
a. Produce a template. Having typed your original document, save it as a template rather than normal document ( file, rather than xxx.doc file). Do this by selecting "Document Template" in the Save as type: box when saving. This opens the Templates folder and you can save the document with other originals.


To use the template in future, go to File – New and click General Templates in the Task Pane under the "New from template" heading.

Select the template you want to use and make sure "Create New Document" is selected. You can now change parts of the document and save it as normal without affecting the original in any way.



b. A quicker way with Office XP or later versions is to go to File – New and click Choose document under the "New from existing document" heading in the Task Pane. You can now find your original document and create a new version based on it, again keeping the original intact.



Q: When searching the Web, I would sometimes like to email the website directly. However, when I click the link, it doesn't open an e-mail message. How can I set this up to work correctly?

A: Within your browser, there is a connection tab that allows you to set default e-mail and other program links. To do this yourself, go to Tools – Internet Options and click the Programs tab. Here you can choose which programs to use for email, a calendar, address book etc. from those available on your computer. Click the preferred program and then click OK to set the link to work automatically in future.


View previous editions of YoucandoIT for more useful Questions and Answers

For a wealth of books on the web and IT generally, visit Amazon and under the books section select Computers and Internet.

Don't forget to visit the general laterlife features section called laterlife interest


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