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Planning Retirement Online

You can do IT in later life

May 2007


You can do IT is a regular feature of aimed at trying to help laterlife visitors make the most of Information Technology on or off the web. 

Jackie Sherman who runs the You can do IT Question & Answer section is an IT trainer and author. Jackie has spent her career in education and specialises in teaching IT to adults. Her courses for adults include such topics as MS Office, the Internet, e-mail and basic web page authoring.  

Jackie has also written several books - you can find more details about these by clicking here. Jackie has also been running a course specifically for over 50s.

Via Jackie aims to particularly help those new to IT and the web to build up knowledge and confidence, so no question is too basic. At the same time she will cover Q&As for the more experienced user. 

So if you would like to ask a question of Jackie, or if you have discovered something which may be of interest to others in making the most of the web, then she would love to hear about that too. Why not email her





Q: I am very nervous about the Internet. What is "phishing" and how do I avoid getting caught?

A: Phishing (pronounced fishing) is the term used to describe emails and websites that look perfectly legitimate, but which lure you into entering personal and financial details that are then used for identify theft or fraud. You will get an email from an organisation pretending to be Paypal, Ebay, a major bank etc. and they will all tell you some tale about your account having a problem. They will include a form or a link to "the official site" where you will be asked to enter various details.

The simple answer when on the Internet is to suspect EVERYONE. If you ever get such an email, do not click the link in the document. Instead, visit your bank or eBay etc in the normal way – go there via a search engine, for example, or enter the full address into your Address box. You can then log in using your security details and will soon find out if there is anything wrong with your account.
If there is not – either destroy the message you received or report it – forward it to the organisation concerned. With eBay for example, the address is  and for Barclays it is 

One website trying to help people is  and they are worth a visit to check out the current scams that are circulating.




Q: I use Word and want to save my work into a special subfolder. Each time I go to save, I have to scroll through all the folders in My Documents, open the folder and then open the subfolder. Is there a way to set the computer to open the right folder each time I save?


A: This facility is available from the Tools - Options menu. When the window opens, click the File Locations tab. You will see a window listing the various locations used to save files. Click the one you want to change in the list i.e. Documents and then click the Modify button. Navigate to the right folder so that it is showing in the Look in: window, click OK and it will then show as the pathway for saving. In future, this subfolder will open each time you click Save.




Q: Is there a quick way to close down a computer that is still good for the machine, rather than going through a full shut down procedure?

A: I always use this method at night, when switching off: press the key showing flying windows close to the space bar, then press U, then press U again. (A word of warning. I have a Windows XP machine. Depending on your operating system, check the final underlined letter you must press that leads to turn off/shut down in case it is not U.)


Q: Can you explain how to add a particular toolbar button to my main screen? I need to use word count and would like it available instantly, rather than having to find it each time on the Tools menu.


A: You can add any buttons you want to a toolbar by using the customise option. Here are the steps you need to take:
1. Right click any toolbar and select Customize.
2. Click Commands. On the left are the menus and on the right are all the toolbar buttons associated with each menu.
3. Click the menu name (in your case Tools) and then scroll down the right hand pane until you come to your target button such as Word Count.




4. Click the button name, hold down the mouse button and drag the button up to the Standard or Formatting toolbar on your screen. Drag the pointer along the toolbar – the button will show as a black, vertical bar. When you are happy with its position, let go and the button will drop into place. It will now be there every time you open Word.





View previous editions of YoucandoIT for more useful Questions and Answers

For a wealth of books on the web and IT generally, visit Amazon and under the books section select Computers and Internet.

Don't forget to visit the general laterlife features section called laterlife interest


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